Enhancing Hospital Device Security with Microsoft Intune: Comprehensive Management and Compliance Solution

In leading the implementation of Microsoft Intune for a substantial device management effort, I directed the configuration and safeguarding of nearly 10,000 iOS/iPadOS devices. This endeavor enhanced the distribution and compliance of applications on a broad spectrum of personal and corporate devices, capitalizing on Microsoft Intune’s functionalities to increase operational efficiency, all while eliminating the necessity for organization-supplied mobile devices.

My role extended to optimizing device policies via Microsoft Intune, employing a mix of Mobile Device Management (MDM) and Mobile Application Management (MAM) to modernize access and compliance strategies. This ensured adherence to major regulations like HIPAA and PCI DSS, significantly boosting data security and reducing administrative burdens, marking a notable advancement in corporate device management.

Scope

  • Microsoft Intune
  • Microsoft Entra ID
  • Device Compliance policy
  • App Protection Policy
  • App configuration profile
  • Apple Business Manager
  • Manage Google Play
  • Conditional Access

Discovery and Planning

  1. Launch the Project
  2. Verify Client System Access
  3. Check Microsoft Intune License Requirements
  4. Plan a Meeting with Client’s IT Heads and Stakeholders
  5. Define Requirements and Functions
  6. Analyze Current System Setups
    • Review Microsoft 365 Setup
      • Check Users and Groups
      • Examine Licensing and Assignments
    • Evaluate Azure Active Directory (AAD)
      • Assess AAD Functional Level
      • Review Conditional Access Policies
      • Inspect Device Enrollment
      • Confirm Domain Federation
  7. Document Findings and Recommendations

Configure Microsoft Intune

  1. Organize user and device groups and establish filters
  2. Set up connectors (e.g., Apple Business Manager, Manage Google Play)
  3. Implement one Baseline Security policy
  4. Establish one device compliance policies
  5. Develop up to five Conditional Access Policies
  6. Formulate user exemption policies
  7. Create up to two App protection policies for Android, iOS
  8. Assign up to four Policy Sets
  9. Develop four standard iOS and Android applications, including:
    • Company Portal
    • Microsoft Authenticator
    • Outlook for iOS
    • Microsoft Teams

Pilot Testing

  1. Develop a communication strategy
  2. Collaborate with the Client to select pilot users and devices
  3. Enroll up to 10 iOS pilot devices in Microsoft Intune
  4. Enroll up to 10 Android pilot devices in Microsoft Intune
  5. Evaluate device performance and Microsoft Intune Enrollment
  6. Record the enrollment steps for future device group deployments
  7. Apply Microsoft Intune policies for device and software management
  8. Exhibit Microsoft Intune’s remote wipe, lock, and management features for iOS devices
  9. Offer up to 8 hours of support for enrollment tasks

Production Deployment

  1. Enroll up to 10,000 users in Microsoft Intune
  2. Allocate Policy Sets to users and devices
  3. Supervise and ensure compliance adherence
  4. Implement Conditional Access policies for devices
  5. Offer up to 120 hours of support following enrollment

Knowledge Transfer and Project Closeout

  1. Provide up to 8 hours of training on device management best practices.
  2. Conduct up to 4 hours of training on using Microsoft Intune for reporting and monitoring.
  3. Perform a comprehensive review of all project documentation.
  4. Formally conclude the project with a closeout session.
Scope of Work

This project boosts hospital IT security through the adoption of Microsoft Intune, simplifying the management of over 10,000 iOS and Android devices. It sets up customized MDM and MAM policies to ensure secure application access, complying with HIPAA regulations. The initiative enhances operational efficiency and secures patient information, demonstrating the hospital’s commitment to exceptional patient care and protection.

Project Outcome

Easy Transition

The successful deployment of Microsoft Intune in our urban hospital project has revolutionized device security, ensuring a seamless transition that exceeded expectations. By integrating top-tier security protocols, we’ve significantly enhanced the safeguarding of sensitive patient information, aligning with stringent healthcare compliance standards. This strategic move has not only streamlined healthcare operations but also fortified our commitment to maintaining the utmost data integrity and patient trust.

Amazing Results

Our project stands as a beacon of technological advancement in healthcare, delivering remarkable results that underscore the synergy between cutting-edge security and efficient patient care. The adept management of devices across the hospital’s network has propelled us to the forefront of innovation, setting a benchmark for future endeavors in healthcare technology. This initiative exemplifies our dedication to excellence, showcasing the transformative impact of secure and efficient technology solutions in the fast-paced environment of urban healthcare.